SmallBizGenius Analysis
Manychat is a popular platform for automating customer conversations, but Manychat reviews reveal a mixed customer experience. While many users praise its automation capabilities and ease of use, others report significant issues with billing practices, customer support, and platform reliability.
Category Breakdown
Scores based on analysis of 256 recent reviews
Billing Issues
2.5/10Many reviewers complain about unexpected charges, being billed after canceling subscriptions, and a confusing billing model that charges for all contacts, even those who don't interact with Manychat. Several users describe the billing practices as a "scam" and report having to dispute charges with their banks.
25 reviews mention thisCustomer Support
3.0/10A significant number of reviewers express frustration with Manychat's customer support, citing slow response times, unhelpful AI bots, and canned responses from human agents. Some users report waiting weeks for a response to their support tickets, while others say their issues were never resolved.
22 reviews mention thisEase of Use & Automation
8.5/10Many users praise Manychat's intuitive drag-and-drop flow builder and the platform's ability to automate repetitive tasks, saving time and improving engagement. Reviewers appreciate the ability to create personalized interactions and streamline lead generation.
20 reviews mention thisPlatform Reliability & Bugs
4.0/10Several reviewers report experiencing bugs, glitches, and technical issues with Manychat, including problems connecting to Instagram and Facebook, and difficulties accessing the dashboard. Some users describe the platform as "buggy" and "non-functional."
15 reviews mention thisIntegration Issues
4.5/10Some users report difficulties integrating Manychat with their social media accounts, leading to decreased reach and engagement. One reviewer claims their reach went from hundreds of thousands to a few thousand after adding Manychat.
8 reviews mention thisPros & Cons
What Customers Love
"It's intuitive drag-and-drop flow builder makes creating engaging chatbots incredibly easy."
"ManyChat has helped to automate our repetitive messages that we send to customers. It’s a real game changer."
"I’ve used it to streamline my lead generation, boost engagement, and drive sales through Instagram DMs and Messenger – all on autopilot."
"You can create different paths depending on what someone clicks or says, which makes the interaction feel more personalized rather than just a generic response."
"It allows us to help entrepreneurs simplify their communication, nurture leads, and ultimately grow their business in a smarter way."
Common Complaints
"Being charged after having cancelled subscriptions, and constantly having to look for the cancel subscription button behind multiple settings and subsections is more annoying and appears more di..."
"I think they have probably 1 person for customer support. My ticket is open since 3-4 weeks and I didn‘t get any response at all."
"Works but has a lot of bugs and issues with their UI even though its soo basic and simple. sometimes im shocked by the amount of issues i find just doing normal tasks"
"I have cancelled my 2 times now, and on the 14th of every months now for the past 2 months I get an email saying "Manychat Invoice - Thanks for your PRO subscription" charing me 15$USD."
"They charge per contact and count every person who DMs you, even if they aren’t DMing a keyword or interacting with ManyChat in anyway."
Common Questions About Manychat
Answers derived from customer review patterns
Is Manychat legit and trustworthy?
Manychat is a legitimate company offering chatbot automation services, but the reviews suggest caution. While some users have positive experiences, a significant number report billing issues, poor customer support, and platform reliability problems. These issues raise concerns about the trustworthiness of their billing practices and the overall quality of their service. Small business owners should carefully weigh the potential benefits against the risk of encountering these problems.
Based on 45 reviewsDoes Manychat have good customer service?
Based on the reviews, Manychat's customer service is a major point of concern. Many users report slow response times, unhelpful AI bots, and canned responses from human agents. Some reviewers claim their support tickets went unanswered for weeks, while others say their issues were never resolved effectively. The lack of responsive and helpful customer support is a recurring theme in negative reviews.
Based on 30 reviewsIs Manychat worth it for small business?
Whether Manychat is worth it for a small business depends on the specific needs and risk tolerance of the business owner. The platform offers valuable automation features that can save time and improve customer engagement. However, the numerous complaints about billing issues and poor customer support raise serious concerns about the overall value proposition. Small businesses should carefully consider these potential drawbacks before investing in Manychat.
Based on 25 reviewsWhat is Manychat's billing model like?
Manychat's billing model is a frequent source of frustration for users. The platform charges per contact, which means businesses are billed for every person who interacts with their social media accounts, even if those contacts don't actively engage with Manychat. This billing model can lead to unexpected charges and disputes, as users feel they are being charged for inactive or irrelevant contacts. The lack of transparency and the difficulty in understanding the billing structure are common complaints.
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